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Burnham House Veterinary Surgery

24-hour care for your entire pet family

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Meet Our Staff



Jeremy Stattersfield MA VetMB MRCVS

Veterinary Surgeon (Principal)

Jeremy is the Principal of Burnham House - which is named after the town in Norfolk where he spent his childhood. After his veterinary training at Cambridge University he spent some years working in Dover before opening his own surgery on Castle Street. Many of his very first patients are still going strong even though they are now officially "pensioners" and he is a great supporter of preventative care for ageing pets. His great passion is wildlife, especially birds and sea mammals, and he is always happy to be called out if a seal - or the occasional passing whale - finds itself in trouble on our shores. He is a member of the British Small Animal Veterinary Association; Association of Avian Veterinarians, and the British Veterinary Forensic and Law Association.  Jeremy has been nominated for national PetPlan Vet of the Year many times; and has also received awards from the RSPCA for his work promoting animal welfare.  In 2012 he reached the final four for the Chris Laurence Vet of the Year Award at the UK Ceva Awards for Animal Welfare.


Rachel Croucher BVMedSci(Hons) BVM BVS MRCVS

Veterinary Surgeon

Rachel qualified from Nottingham University veterinary school.  She has particular interests in exotic animal medicine and small animal internal medicine - especially endocrinology (hormone disorders) - and is a member of the British Veterinary Zoological Society as well as the BVA and BSAVA.  Originally from Sussex, she is now settled into Kent, and has a dedicated following amongst our companion and exotic clients.  Rachel enjoys climbing and getting wet (not at the same time) with kayaking and scuba diving.  She also loves to cook so keeps the practice running with a regular supply of baked goods!  Rachel was nominated for PetPlan's national Vet of the Year in 2014 & 2015. Rachel is currently studying towards her certificate in Exotic Medicine and Surgery.



Emma Toffanin MRCVS

Veterinary Surgeon

Originally from Italy, Emma studied Veterinary Medicine at the University of Padua. Emma has interests in internal medicine and emergency and critical care and is looking forward to further developing her skills in these areas. Emma is a self-confessed cat lover and misses her two cats who have yet to make the journey to the UK to be with her. Luckily they are well-cared for by family until they are ready to move. Emma can be found cuddling in-patient cats to get her kitty-fix!





Kate Hopkins BVSc MRCVS

Veterinary Surgeon

American Kate joined the team after completing her studies at the University of Edinburgh. Having visited the practice during her degree as part of her Extra Mural Studies, Kate loved us so much she wanted to come back and work with us!  Kate has interests in ophthalmology and exotics/wildlife. She hopes to develop her knowledge at BHVS with a view to going on to an internship. Kate enjoys hiking, cycling and karate in her spare time.  






 Claire Lomas BVM&S MRCVS

Veterinary Surgeon

 Originally from North Wales, Claire graduated from the University of Edinburgh. She has special interests in equine medicine and behaviour and camelids! Claire is a member of the British Camelid Society, British Equine Veterinary Association and the British Veterinary Zoological Society. Claire spent a summer working for a horse and donkey charity in Morrocco before joining the Burnham House team in September. Claire enjoys surfing, skiing horse-riding and generally everything 'outdoorsy'!  

Leasa Neame CertNES RVN

Head Veterinary Nurse

Leasa is our Head Nurse. She qualified from Berkshire Agricultural College with a double merit - earning her a special place in the RCVS' record books. Leasa loves exotic species and was in 2008 one of only a handful of RVNs in the UK to gain the City&Guilds Certificate in Nursing Exotic Species. She is continually learning something new and has spent several of her holidays volunteering for animal charities abroad. Leasa also runs physiotherapy clinics for pets following spinal or joint surgery and can advise owners on the best possible post-operative care for their pets.  Leasa was nominated for national Vet Nurse of the Year in 2008. Leasa welcomed her first baby in July and is therefore enjoying a well-deserved rest from nursing!





Kim Pressnell-Smith RVN
Registered Veterinary Nurse/Student Nursing Assessor

Kim started working at Burnham House following one of our schools Open Days and became interested learning more about the wide variety of species we see; came to us as a trainee and subsequently qualified as a Veterinary Nurse from Canterbury College. Kim puts her teaching skills to good use by training our student nurses as a Nursing Assessor/Clinical Coach. She also oversees the Pet Travel Scheme. Kim's horses and dogs keep her busy outside work, along with badminton and swimming. Kim was nominated for national Vet Nurse of the Year in 2009. Kim is currently on maternity leave with her first baby and is enjoying the challenge of mothering a human instead of animals.








Laura Wilson RVN
Registered Veterinary Nurse / Maternity Leave Head Nurse
Laura W first completed a two-year National Diploma in Animal Management at Hadlow College, Canterbury.  She spent the summer of 2009 working alongside our nursing team, gaining practical experience in animal care and being taught by our experienced nurses.  When she finished college, Laura became a full-time Animal Nursing Assistant with us, then began clinical training with Canterbury College.  She qualified as a Veterinary Nurse in 2013 and is currently covering Leasa's Head Nurse duties whilst she is on maternity leave. Outside work, Laura is a keen horse rider, teaching her Arab youngster Fergus to behave!

Liz Seaman
Registered Veterinary Nurse
Liz came to work at BHVS because of her love for wildlife. She is very experienced in all aspects of nursing, but having studied for a degree in conservation recently, wildlife is where her heart lies. Liz is a relaxed, cheerful team member who is always happy to help out and go the extra mile. Outside of work Liz enjoys spending time with her family and her dog and cat.

Elisa Mangas
Veterinary Nurse
Elisa visited BHVS in 2014 for a placement whilst studying to be a Veterinary Nurse in her home country of Spain. Since qualifying she has re-joined the team in July 2015, initially as maternity cover and now as a permanent member of staff. Elisa is a hard worker and keeps our kennels in tip top shape! Now living in one of our flats on site, Elisa is always on hand to keep an eye on over-night guests!

Charlotte Packham
Veterinary Nurse
Charlotte joined the BHVS team to see a greater variety of species and is thriving in the busy, buzzing atmosphere in kennels. She especially enjoys meeting all the unusual visitors we have from our zoo parks! Charlotte has good experience at caring for our in-patients and wildlife and this year took on sole care of an orphaned 2 day old kitten for hand-rearing, who she has now adopted and named Nala.

Georgia Price-Stephens
Animal Nursing Assistant
Georgia joined the BHVS team in April 2016, having spent time at the practice previously for work experience. Georgia now works full-time, having completed her college course and is in charge of kennels - taking excellent care of our patients, wildlife and making sure the place is spotless. Georgia is looking forward to starting her nursing course soon and becoming a student nurse with the practice. 

Amy Westwood BSc
Animal Nursing Assistant
Amy works full-time as our Animal Nursing Assistant and is now very familiar with the needs of seagull chicks and other assorted wildlife! Amy is also responsible for the running of our in-house laboratory, and makes sure patient's samples are processed in a timely manner. Before joining the BHVS team, Amy completed a degree in Animal Behaviour and Welfare at the University of Lincoln. Amy is a huge cat fan and has a special interest in their behaviour. When not busy at work, Amy enjoys spending time with her significant other, her puppy Lilly, reading, films and swimming.



Aimee Margott
Receptionist (Dover & Folkestone)
Aimee joined our reception team in June 2016 and together with Lynne will be looking after our Folkestone branch and clients. Aimee is a guinea pig fanatic and has four of her own at home, but hopes to have more in the future! Outside of work, Aimee enjoys singing, walking the dogs and of course playing with the guinea pigs!! 
 Leanne Jull
Receptionist (Dover)
Leanne joined our reception team after lots of years of working hands-on at a local kennels. Now happy to take a more hands-off approach (apart from occasional cuddles of course!) Leanne is looking forward to furthering her veterinary knowledge and developing her multi-tasking skills - something she will definately need here! Outside of work Leanne enjoys walking her dogs and swimming.

Sally Hazlewood
Receptionist (Dover and Whitfield)
Sally works at our Dover and Whitfield surgeries and can most often be found cuddling visiting puppies in the reception area - a 'job' over which she claims full ownership! Always smiling and cheerful, Sally keeps even the most nervous patients feeling relaxed, and is a great comfort to owners during worrying times. Sally is involved in the training of new receptionists and is always happy to tell people the highs and surprises of reception work at BHVS.


Annie Neame
Receptionist (Dover and Walmer)
Annie came to work at Burnham House as she felt she needed to be surrounded by animals in work as well as at home! Annie breeds and shows Highland ponies and has a wealth of animals to keep her busy. Despite this she loves meeting all the pets who come to our surgeries and is always happy to chat about the positives and the pitfalls (!) of pets. She is mum to Buddy the jack Russell and Coral a rescued German shepherd, and slave to a very confident granddaughter!



Sarah Kempshall

Receptionist (Dover & Walmer)
Sarah aka 'that nice lady with the pink hair' joined the team in December 2014, and enjoys meeting clients and their pets at our busy reception in Dover - a change to her previous career in microbiology when she spent most of her time looking through a microscope! Sarah has Smee, a Boston Terrier, Simon the cat, plus new addition Fred Bear, a French bulldog to keep her on her toes. Sarah manages our PDSA Pet Scheme.


Alison Mott
Receptionist (Dover)
Alison joined the team in 2016 and works at our Dover branch three days a week. Calm and chatty, Alison loves meeting our patients and is a huge supporter of rescued and rehomed pets. She has her own rescue pup at home.

Maureen Golding
Finance Administrator (Dover)
Maureen is in charge of all things finance - invoicing, banking, payments, etc and keeps a tight rein on the team. Outside of work, Maureen has a very noisy budgie called Scruffy, who she adopted from BHVS after he was found injured in the wild and no owners could be found for him. For months now she has been trying to convince Scruffy to come out of his cage for a fly around at home, but despite getting very excited at the open door he has yet to venture out! We will keep you updated on his flight progress....
As you can see, when she is not carefully filing invoices, Maureen is very happy to meet and greet our more unusual patients!!

Katie Wells BSc(Hons) MSc
PA to the Principal
Katie is part of the management team, responsible for the smooth running of the Practice. She has interests in marine conservation, having studied Marine Biology at the University of Portsmouth. Following this she spent time working in Tanzania, before eventually settling in Kent and joining the BHVS team in 2013.  Katie is very interested in animal welfare. At home she has two dogs: Laila, a beagle and Jasper, a cocker spaniel, as well as a very vocal budgie and two tortoises called Flora & Fauna. .....a start to what promises to be a veritable zoo before long!
As well as keeping Jeremy in line, Katie is responsible for insurance claims, recruitment and personnel, marketing... and much more! 




Milly Stattersfield (In memory of)
Practice Dog
Milly was a crucial member of the practice staff for 15 years before we bid her good bye in January 2016. She will forever be in our fond memories.



Updated 25/05/14 hp