Payment Terms

The Vets in this practice aim to provide the best quality of care for your pet. Illness or accident is usually unexpected. We appreciate that treatment and medicines can be costly & we strongly recommend that you make financial provision through insurance. We use the most modern drugs available and so costs can be high. Please talk to your vet if you are concerned about costs. It is often possible to use considerably cheaper drugs where funds are tight.

All fees are due at the time of treatment for outpatients, and on discharge for inpatients. An Administration fee may be added if it becomes necessary for an Invoice to be posted. Failure to make payment will result in the matter being referred to our Debt Collection Agents whose charges will be added to, and payable with, the invoice debt.


If you have financial problems, please talk to us - We will be keen to help you manage your finances whilst enabling your pet to access the treatment they need. Please call to speak to Maureen, our finance administrator and she will guide you through the options available to you.  She is available at our Dover branch Mon-Fri 9am-4.30pm.

Updated April 2020